MLR Senior Client Advisor

JOB PURPOSE To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations. JOB RESPONSIBILITIES Client Engagement: • Respond to client needs by offering the right service and solution. • Nurture strong, long-standing client relationships. • Educate clients and potential clients on how to subscribe and service their account. • Educate clients on the convenience, security and functionality of self-service solutions. • Provide knowledgeable client service that fosters mutual trust and confidence. • Discover client's needs through connecting, understanding and delivering financial solutions with care. • Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially. • Own the client request end to end and route for alternative intervention if not equipped to service the client. • Identify cross-selling opportunities through client engagement and quality conversations. • Facilitate the sales process by informing clients of the product features and benefits. • Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions. • Obtain referrals from existing clients as well as leads from other business units. • Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests. • Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels. • Provide complete solution to clients by networking and collaborating with internal stakeholders. • Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation. • Identify and recommend opportunities to enhance processes, systems and policies. Nedbank Goals: • Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies. • Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile. • Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience. • Achieve business objectives and identify and execute on quality sales leads. • Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms. Risk and Compliance: • Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information. • Report suspicious transactions to the relevant department. • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material. ESSENTIAL QUALIFICATIONS - NQF LEVEL • Advanced Diplomas/National 1st Degrees PREFERRED QUALIFICATION • FAIS Approved Qualification MINIMUM EXPERIENCE LEVEL • 3 - 6 years Retail/Banking Client Service, Sales, Relationship experience TECHNICAL / PROFESSIONAL KNOWLEDGE • Product sales skills • Sales Strategies • Product Knowledge • Customer service principles • Nedbank policies and procedures • Customer relationship management BEHAVIOURAL COMPETENCIES • Building Customer Loyalty • Building Trusting Relationships • Sales Persuasion • Technology Savvy • Planning and Organizing • Adaptability • Applied Learning