Specialist: Business Support Systems

When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2026. ROLE PURPOSE/BUSINESS UNIT: • To undertake the design, development, testing, and deployment of software products and services, specifically focusing on BSS systems, in accordance with the needs of the business. • Key responsibilities encompass analysing business requirements, designing technical narratives, developing software solutions, documenting the development process, and conducting thorough testing to ensure alignment with user specifications. YOUR RESPONSIBILITIES WILL INCLUDE: • To contribute to defining, integrating, and documenting technical solutions for BSS systems, including Oracle Fusion Middleware, WebLogic Server, SOA/OSB services, and supporting database technologies. • To develop and update software components as required, including Java services, OSB/SOA integrations, and APIs aligned to microservices-oriented patterns where applicable. • To compile User Requirements Specification (URS) documents for new products and system enhancements, including updates related to Java-based services and integrations. • To support the delivery of projects by ensuring that technical work aligns with business requirements and approved designs, and to assist business teams in understanding solution impacts. • To provide day-to-day support for customers and internal queries, working closely with stakeholders, vendors, and other Vodacom teams. • To research current industry practices and apply relevant improvements in areas such as middleware integration, microservices alignment, and general DevOps practices. • To ensure that systems under the BSS domain follow cybersecurity standards and to assist in addressing security findings across WebLogic, SOA/OSB, APIs, and related platforms. • To provide support throughout the product lifecycle before, during, and after implementation, including deployments across Fusion Middleware, WebLogic domains, and CI/CD processes where required. • To support and maintain production and non-production environments, ensuring stability of BSS applications, integrations, and microservices linked components. • To assist with the coordination of BSS initiatives and support technical workshops involving development, testing, and operations teams. THE IDEAL CANDIDATE FOR THIS ROLE WILL HAVE: • 3-year Diploma/Degree in Electrical/Electronic/Computer Engineering, Computer Science, IT or related field of study. • 2-5 years of work experience in the Telecoms industry, specific to Business Support and Operations Support environment. • 2-5 years of advanced experience on Java-based applications and UNIX-related systems, working knowledge of Oracle Fusion will be an added advantage. • 2-5 years of experience in building and maintaining CI/CD pipelines using tools like Jenkins, GitLab CI, GitHub Actions, or ArgoCD. • 2-5 years Relational Database and/or LDAP experience. • Web Services knowledge (XML, REST, SOAP, JSON, etc) • SDLC process knowledge in product and service delivery chain. • Familiarity with monitoring/logging tools (e.g.Prometheus, Grafana, ELK stack, Splunk, IBM Instana). Job Knowledge: • Programming & Scripting (Python, Go, Java, or Node.js). • Ability to write clean, testable, and maintainable code. • Relational Databases, SQL (Oracle database). • Web services (REST, SOAP and JSON). • LDAP. • Linux commands. • Software and System Design Principles. • Oracle Fusion Middleware. • DevOps. • Microservices architectures. Job Related Skills: • Databases and eDirectory. • Problem-solving and analytical skills. • Investigating, troubleshooting and testing. • Proficient in using Docker and managing workloads on Kubernetes. • Cloud platforms (Openshift, AWS, Azure,GCP) and related services (compute, storage, networking). • Knowledge of deploying and managing apps in cloud-native environments. • Long working hours may be required. Competencies: • Presenting and Communication skills. • Applying Expertise and Technology. • Planning and Organizing. • Coping with Pressures and Setbacks. • Creating and Innovating. • Delivering Results and Meeting Customer Expectations. • Learning and Researching. • Adapting and Responding to Change. We make an impact by offering: • Enticing incentive programs and competitive benefit packages. • Retirement funds, risk benefits, and medical aid benefits. • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies.