Tech Officer: Jnr Customer Engineer (FS)

BUSINESS UNIT, DEPARTMENT, REPORTING Business Unit: CPS Department: Field Services Reports to: Ops Manager: Onsite Operations (M/S6) CORE DESCRIPTION Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients. KEY DELIVERABLES / PRIMARY FUNCTIONS • Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) • Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis • Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements • Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans. • Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards • Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy. • Diligently drive SLA CORE FUNCTIONAL SKILLS & CAPABILITIES • ICT Knowledge • Technology Consulting • Problem solving • Customer Service • Teamwork CORE BEHAVIOURAL COMPETENCIES • Working with people • Following instructions & procedures • Applying expertise & Technology • Delivering Results & Meeting customer expectations • Achieving personal work goals & objectives • Culture Match • Job Match MINIMUM QUALIFICATIONS NQF 4: Grade 12 National Diploma ADDITIONAL EDUCATION -PREFERRED /ADVANTAGE EXPERIENCE Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment CERTIFICATIONS COMPTIA Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+. PROFESSIONAL MEMBERSHIPS IN RELEVANT INDUSTRY LEVEL OF ENGAGEMENT & SPAN OF CONTROL SPECIAL REQUIREMENTS / EMPLOYMENT CONDITION Required to travel locally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required WORKPLACE / PHYSICAL REQUIREMENTS Client Roaming Billable