Supervisor Power Fashion Thavani Mall

Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded. • Sales & Customer Experience Management: • Drive sales through the implementation of customer experience processes (through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback, etc.) to meet customer service standards and achieve sales targets. This includes new account/membership targets. • Team Management: • Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates (e.g. product knowledge). • Stock Management: • Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor. • Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand. • Oversee the general maintenance of the stockroom to meet housekeeping standards. • Risk Management: • Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance to policies and procedures. • Grade: 12 • 1-2 Years' experience in retail. • Experience in a supervisory role. • Sales & service management. • Computer literacy. • Communication skills. • Retail trade. • Brand, customer & product understanding. Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.