Logistics Coordinator, Transport, Contract Logistics

Location: Matroosfontein, Cape Town Minimum Requirements: • Matric or equivalent Tertiary Qualification: • Qualification in Logistics, Supply Chain Management or Transport Management (Advantageous) Computer Literacy Level: • Intermediate - Proficient in Excel / PowerPoint for data management and reporting Job Related Requirements: • 2-5 years relevant experience in: • Retail industry (Transportation Role) • Supply chain environment. • Customer Services with regards to dealing with all levels of functions from clients (internal & external) within a Warehouse and Transportation environment. • Transporter service level management • Intricate understanding of synergies to be able to achieve the best output between the warehouse & transporter as per the clients’ requirements/KPI • Extensive knowledge of Inbound, Outbound and Return processes and workflows including transportation requirements (Warehouse/Transport) • Sound and proven skills in Organizing, Directing, Controlling & Monitoring. • Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads. • A sound understanding of the Supply Chain. • Good understanding of domestic and cross border/international transport requirements • Focus on compliance levels with regards to documentation and export & import controls • Good interpersonal skills for client account management. • Must be able to build and maintain strong relationships with customers (internally & externally) • Must have the ability to handle conflict on a tactical and operational level. • Must be able to communicate effectively and efficiently with all levels of management. • Punctuality and good time management skills are essential elements for this position. • A good understanding of MRP management principles • Very good analytical skills, and ability to think logically. • Must be able to work under pressure. • Assertive • Forward Thinking • Pro-active solution driven/orientated. • Self-Motivated • Good with people • Taking responsibility and accountability • Attention to detail. • Sense of urgency Electives: • Exposure to strategic clients and communication channels • Excellent reporting skills Main Purpose of the Role: This role will be responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met. Duties and Responsibilities: • Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner • Understand the client’s business & requirements. • Understand the client’s customer requirements. • Develop a strong, trusting relationship with clients and transporters. • Deep understanding and execution of contractual SLAs & KPI’s • Proactively driven to identify, action, and manage on deliverables. • Adherence to tasks not stipulated in job profile i.e., audit compliance, adhoc duties due to operational requirements. • Maintain various reports in line with KPI and contractual obligations. • Complete daily system checks to ensure all data to and from the transporters system is working. • Daily team meetings with various stakeholders, aligned to client and transportation deliverables. • Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within KPI • Support in creating and maintaining processes, SOP’s, Work Instructions etc. • Training and role out of change management processes • Ensure ongoing performance measurement, systems and metrics are used and in line to service excellence and client centricity • Have clear and consistent communication within operation and between the warehouse, transporter and client to ensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations • Consistently reviewing data to identify areas of improvement to support the overall services and development of the transportation product. • Invoice management and execution. • Good understanding of domestic and cross border/international transport requirements • Focus on compliance levels with regards to documentation and export & import controls.