System Sup(External Applications Only - Heidedal)

DESCRIPTION: To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions. REQUIREMENTS: • Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years' work related experience • Ability to communicate in English and the dominant language spoken in the geographical area where the position is available • Above average numeric skills • Proven ability to provide exceptional Customer service • Proven ability to work under pressure • Must be computer literate • Previous Cashier experience KEY PERFORMANCE AREA • Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently. • Be willing to assist Customers with their needs through clear and effective communication • Assist the Customers with requests, queries and complaints and resolve or escalate to management • Offer fast, friendly, and efficient service to all Customers • Control and ensure the availability of stationary and consumables, within the Store Cash Handling and Banking • Controlling of Store floats (Petty Cash, Till Floats, Change Floats) • Change ordering and dispensing • Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger • Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.) • Ensure that all returns are valid and done correctly • Cash Clearance to be actioned and queries to be resolved • Ensure pick-ups are done timely • Carry out End of Day sessions on all Point of Sale (POS) terminals • Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal • Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection • Ensure daily takings are collected by the Cash in Transit (CIT) Company. Ready for Business • Ensure Ready for Business processes implemented • Ensure the Cashiers maintain their area of responsibility • Ensure the Cash Office is neat and tidy at all times • Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date People Management • Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities. • Ensure Cashiers have a trained backup available • Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists). • Ensure scheduling of subordinates is done on time • Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement • Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.) • Monitor and evaluate performance of subordinates • Ensure all cashiers comply with the company dress code Safety (OHSA) Requirements • Ensure that safety standards are adhered to. Security Awareness • Be aware of any suspicious people and / or activities. In the Store and outside. • Password security • Ensure that the Cash Office is secured • Ensure that the Cash Office door is always locked when Pick-Up's, Cash-Up's and Cash In Transit (CIT) collections are done • Ensure Till Pick up's are done within the set parameters • No unauthorised persons allowed in the Cash Office • Safe keys are locked away and in safe custody • No Rations, stock, and unrelated documentation to be kept in the Cash Office. Values Integrity • Complying with generally accepted standards in activities related to the position. • Keeps promises. • Creates realistic expectations. • Is sincere. • Handles sensitive information carefully. • Shows awareness of values, indicates when boundaries are crossed. Accuracy • Effectively handling detailed information and being consistently attentive to details. • Works in an orderly fashion. • Ensures that matters are handled in an orderly and accurate manner from start to finish. • Prevents mistakes. • Invests energy in checking his/her work for mistakes. Client focus • Identifying and actively responding to clients' wishes and needs. • Deals with clients in a friendly manner. • Shows involvement in the client's problem. • Makes clients feel welcome. • Approaches the client's question with a can-do mentality Personal development • Being aware of one's own strengths and weaknesses: consciously working on personal development. • Is focused on self-broadening and/or gaining more in-depth knowledge. • Follows relevant training programmes and/or looks for opportunities to gain experience. • Seeks and uses opportunities for personal development. • Asks for feedback in order to learn