Executive

* Answers questions to providers related to Benefit Plans, Claims and related topics * To communicate effectively for additional information as needed by providers * Perform accurate data entry * Perform eligibility and benefit verification * Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication * Good computer navigation skills * Typing speed of 30 Words per Minute with 95% Accuracy * Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook) * Ability to work and collaborate effectively with internal customer * Preferred knowledge of medical terminology * Preferred ability to make sound decisions under the direction of Supervisor * Preferred ability to analyze and resolve problems with minimal supervision * Ability to navigate multiple systems and applications * Ability to produce high quality outcomes in a highly productive environment. * Ability to make sound judgments based on available information. * Excellent written and oral communication skills * Strong critical thinking skills and attention to detail * Experience in using email and Web-enabled applications In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets.