Counter Sales(External Applications Only - Seshego)

DESCRIPTION: Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed. REQUIREMENT: • Grade 12 or equivalent NQF 4 qualifications. • 1 year sales experience in a hardware retail, wholesale or similar environment. • 1 year carpentry experience would be advantageous. • Ability to perform basic calculations accurately. • Well developed problem solving and analytical skills. • Must be willing to work shifts, weekends, and Public Holidays. • Must be able to work under pressure. KEY PERFORMANCE AREA: Description: • Accurate processing of order request received from customers. • Accurate processing of sales made by customers. • Accurate receipt of payments received and related banking processes. • Provide reliable, prompt Customer Service. • Advise Customers correctly on product. • Assist Customer with any product queries. • Assist with Customer complaints timely. • Must be available in area of responsibility. • Assist in other departments as and when required. • Product knowledge on all products and services offered. • Assist with packing stock away as per allocated bins. • Ensure stock is merchandised immediately after being received. • Ensure sales counters is kept free of stock and in a presentable manner. • Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility. • Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees. • Be aware of suspicious behaviours or people and report any suspicions to Management. • No product to be loaded for a customer without proof of purchase or required documentation. VALUES: Integrity • Keeps promises. • Creates realistic expectations. • Is sincere. • Handles sensitive information carefully. • Shows awareness of values, indicates when boundaries are crossed. Accuracy • Effectively handling detailed information and being consistently attentive to details. • Works in an orderly fashion. • Ensures that matters are handled in an orderly and accurate manner from start to finish. • Prevents mistakes. • Invests energy in checking his/her work for mistakes. Client focus • Identifying and actively responding to clients' wishes and needs. • Deals with clients in a friendly manner. • Shows involvement in the client's problem. • Makes clients feel welcome. • Approaches the client's question with a can-do mentality. Personal development • Being aware of one's own strengths and weaknesses: consciously working on personal development. • Is focused on self-broadening and/or gaining more in-depth knowledge. • Follows relevant training programmes and/or looks for opportunities to gain experience. • Seeks and uses opportunities for personal development. • Asks for feedback in order to learn. • Complying with generally accepted standards in activities related to the position.