Cabifit Manager(External Applications Only)

DESCRIPTION: Protect and grow Market Share and profitably within Store in accordance with the Store, Area and Company Strategy. REQUIREMENT: • Minimum 2 years’ experience in similar Position. • Proficient in Microsoft Office Suite. • Grade 12 with at least 3 (three) years related Retail / wholesale experience management experience or 5 (five) years related Retail / wholesale experience. • Experience in carpentry products and cutting & edging would be an advantage. • Valid Driver’s License. • Must have well developed Business Acumen. • Must be able to work under pressure. • Must be computer literate (Basic computer literacy). • Must have strong Leadership Skills. • Must have strong Administrative Skills. • Must have own transport and cell phone. • Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation. • Must have strong Human Resources Management Skills. • Attention to detail. KEY PERFORMANCE AREA: Sales • Issuing and follow up of quotations to generate sales. • Quote process and control Special Orders. • Ensure estimations and cutting list correct and completed within the agreed timeframe. • Conduct Competitor Analysis to ensure competitiveness of the Store. • Ensure the minimising of wastage and customer complaints through accurate calibration of machines according to cutting list. • Ensure the minimising of wastage and customer complaints through accurate reading and interpreting of cutting lists. • Ensure that the performance of daily cleaning and preventative maintenance on machinery is carried out. • Promote Loyalty Programmes (VIC and Charge Card Customers). Deliveries • Manage an efficient delivery service and ensuring that the correct rates are charged. • Ensure deliveries dispatched within the required time limit. • Ensure delayed deliveries are communicated with Customer and appropriate arrangements made and agreed to with the Customer. Grow and protect Profitable Market Share • Achieve growth in markets share in your Store as per company benchmarks. • Promote Customer Loyalty Programmes (e.g. VIC, Charge Cards, etc). • Develop Action Plans proactively to protect your market where you trade when competitors enter the market. Asset Control - Stock • Order stock. • Manage and control shrinkage within the Store. • Manage Wall-to-Wall Stock-Take. • Manage damage, obsolete and slow-moving stock items. • Analyse security requirements and implement changes. Customer Service • Implementing and monitoring the Customer Service Strategy. • Reliable, prompt Customer Delivery Service. • Grow and maintain Customer and VIC client base. • Recommend Range improvements to suite the market. • Take action on Customer Surveys (implement Action Plans when required). • Ensure effective Employee scheduling planned and implemented to provide exceptional Customer service. Asset Control - Cash • Manage Debtors. • Manage Petty Cash. • Manage daily Banking. • Manage shorts and overs. • Manage Credit Cards. Asset Control – Fixed Assets • Maintenance and protection of racking and displays. • Maintenance and protection of signage (internal & external). • Maintenance of Forklift and Generator. • Maintenance of cutting and edge machinery. • Maintenance and protection of IT Equipment and Telephone systems. • Maintenance and protection of the Safe / Vault. • Maintenance and protection of items listed on Asset Register. Human Resource Management • Recruit and Induct all Employees. • Ensure Training and Development (certification and succession / back up plans) is in place for the Store. • Manage manpower requirements in line with the Company benchmarks. • Ensure open communication / relations with the Store Employee Forum. • Manage Employee Relations. • Manage the performance management processes. Store Safety (OHASA) Standards • Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation. • Ensure Checklists complete. • Appointment of Safety and first aid Reps as per OHSA. • Report Incidents to line manager & risk department. • Take immediate action on any non-compliance once identified. • Record all OHASA incidents. • Ensure all Forklift Operators have a valid Forklift Drivers Licence. • Ensure all Workshop Staff are signed off as Compliant. • Ensure safe working conditions of all safety equipment. Profitability • Manage the Store according to the Financial Model, benchmarks, and budgets. Policies and procedures • Monitor adherence of Company standard compliance in Store. • Implement and maintain controls and disciplines. • Implement Corrective Action Plans (PIP) where necessary. Quality control • Ensure the minimising of wastage through effective quality control of the cutting and edging process and accurate calibration of machines according to cutting list. • Ensure the minimising of wastage through effective quality control of the reading and interpreting of cutting list. Estimating • Perform accurate estimating calculations according to the customer specifications. • Provide accurate estimates to the customer. • Provide accurate picking / cutting lists as per customer requirements and estimation performed. COMPETENCIES: Leadership • Takes the lead. • Inspires others. • Takes responsibility. • Gives employees their own responsibilities. • Stimulates and uses input from others. • Shows appreciation for good performance. Result-oriented • Makes an effort to achieve objectives. • Has a clear goal in mind. • Looks for a solution when achieving the objective becomes threatened. • Finishes the job in time. Planning • Systematically organising activities and setting time frames, setting priorities. • Ensures that the necessary means to perform the job are available on time. • Puts matters in an efficient order when planning. • Makes the plan understandable for everyone involved. • Makes, and maintains a realistic plan. • Sets priorities. Delegating • Delegating work in an understandable, structured and verifiable manner. • When delegating, provides enough space and responsibility to be able to perform the task. • Delegates enough work to complete his/her own tasks. • When delegating, he/she clarifies what results are required at what time. • When delegating, he/she indicates to the employee why he/she in particular is asked this question. • Regularly checks the progress of delegated work. Performing under pressure • Maintaining an effective performance under pressure, or when faced with setbacks or disappointment. • Delivers good results under pressure. • Persists when faced with setbacks. • Continues to do the right thing under pressure, without making mistakes. • Maintains an even performance under pressure. Market orientation • Demonstrate being well informed about developments in the market. • Actively seeks market information. • Thinks of solutions to internal problems from the viewpoint of the organisation's market position. • Informs him/herself about the offers and activities of competitors. • Looks for opportunities that allow the organisation to benefit from market trends. VALUES Integrity • Complying with generally accepted standards in activities related to the position. • Keeps promises. • Creates realistic expectations. • Is sincere. • Handles sensitive information carefully. • Shows awareness of values, indicates when boundaries are crossed. Accuracy • Effectively handling detailed information and being consistently attentive to details. • Works in an orderly fashion. • Ensures that matters are handled in an orderly and accurate manner from start to finish. • Prevents mistakes. • Invests energy in checking his/her work for mistakes. Client focus • Identifying and actively responding to clients' wishes and needs. • Deals with clients in a friendly manner. • Shows involvement in the client's problem. • Makes clients feel welcome. • Approaches the client's question with a can-do mentality. Personal development • Being aware of one's own strengths and weaknesses: consciously working on personal development. • Is focused on self-broadening and/or gaining more in-depth knowledge. • Follows relevant training programmes and/or looks for opportunities to gain experience. • Seeks and uses opportunities for personal development. • Asks for feedback in order to learn.