Pre-analytical Clerk - Data Capturer

Description: JDJ Diagnostics is looking for a dynamic and mature individual who must be computer literate and have at least 3 years of experience in administrative work for our laboratory. Requirements • Grade 12 • Post grade 12 software experience an advantage. • 3 Years Relevant Working Experience • Able to work shifts with own reliable transport • Available immediately Skills & Competencies • Computer literate with Laboratory information systems experience • Organisational policy procedures • Ability to cope with nervous / distressed patients • Ability to work in a pressured environment • Ability to work as part of a team • Adherence to company dress code • Administrative skills • Attention To Detail • Communication • Confidentiality / Sensitivity • Customer Orientation • Empathy and patience • Flexibility • Interpersonal skills • Telephone etiquette • Business numeracy • Solution driven. Responsibilities • Administers sorting and distribution of samples according to set standard operating procedures. • Processes sample registration and queries according to set standard operating procedures. • Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures including handling queries in line with prescribed turnaround time. • Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints. • Responsible for samples being tracked into the lab via couriers and sisters. • Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges. • Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures. • Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the department. • Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals, clients and staff. • Receives cash from couriers, sisters and depots and ensures banking of monies in accordance with relevant standard operating procedures. • Reports incidents, generate customer complaints and be solution orientated. • Document and action tasks on the laboratory information management system in compliance with relevant organisational policy. • Prepares and scans patient forms onto laboratory scanning system and resolves the scanning incompletes according to set standard operating procedures. • Responsible for adhering to company uniform protocols as set standard operating procedures. • Liaising with medical aids via email / telephone. • QC lab requisition forms. • Ad-hoc admin duties