Laboratory Manager

PRIMARY RESPONSIBILITIES The Lab Manager: MIDDELBURG is responsible to plan, organize, lead and control the operation and functions of the MIDDELBURG Laboratory. To support the Area Manager: Glencore to meet business objectives and ensure compliance to the Company policies and business guidelines. SPECIFIC RESPONSIBILITIES • To plan, organize, lead and control the MIDDELBURG Laboratory Operations. • Manage and monitor operational performance of the MIDDELBURG Laboratory Operations. • Responsible for revenue and expense control of the MIDDELBURG Laboratory Operations, in line with operational budgets and the business strategies. • Set annual budget targets in collaboration with the Area Manager: Glencore. • Responsible for pricing policies in conjunction with the Area Manager: Glencore. • Ensure that adequate and appropriate manpower resources, equipment and tools are available for total operational efficiency. • Effectively manage and continuously improve the quality management system, and the implementation of any certifications and accreditation systems within the business lines. • Control accounts receivable and DSO for the MIDDELBURG Laboratory Operations. • Responsible for fleet management. • Responsible for the effective implementation of SGS QHSE systems, as well as client specific safety standards (e.g. ISO 17025 & NOSA). • Ensure liaison and technical support to all present and potential clients. • Assist the Area Manager: Glencore with complaints and claim resolution. • Assist the Area Manager: Glencore with technical and sales support as well as proposal co-ordination. • Keep abreast of new trends, current development and relevant research. • Attend all meetings as per client requirements. • Maintain a minimum of 75 % scoring with the Glencore KPI’s. • Perform any other reasonable task as assigned by direct line manager. • Conduct relevant monthly meetings with supervisors, support staff and employees. • Conduct monthly service level agreement performance meetings with clients. • Quarterly client satisfaction surveys to be done with all stake holders. QUALIFICATIONS EDUCATION • Degree/Diploma in Chemistry (preferably). • Grade 12 with Mathematics and Physical Science. • TQMS qualification advantageous. REQUIRED SKILLS • Minimum of 3 years managerial/supervisory experience, preferably in a coal environment. • Coal sampling, sample preparation, analysis and coal beneficiation experience essential. • Budgets, cost control and evaluation of data and results. • Client liaison skills are essential. • Good interpersonal and communication skills. • Goal oriented. • Problem solving skills.