Road Freight Controller M/F

JOB DESCRIPTION Job Purpose: To effectively coordinate and manage all client shipments from start to finish, including Northbound and Southbound movements, ensuring that shipments are executed efficiently, accurately, and in accordance with client requirements, contractual obligations, customs regulations, and company procedures. The Road Controller is responsible for maintaining high service levels, ensuring timely delivery, accurate system and financial administration, and effective communication with clients, suppliers, hauliers, expeditors, and destination offices. JOB FUNCTION: • Coordinate all client shipments from the receipt of the Purchase Order through to final delivery, in accordance with the applicable Incoterms. • Manage Northbound and Southbound shipments according to client requirements and agreed service levels. • Ensure all shipments are dispatched within the agreed or proposed timeframe. • Monitor the progress of shipments from origin to destination and proactively address any delays or operational challenges. • Keep clients fully informed of shipment progress, delays, changes, and relevant developments. • Handle multimodal, import, and export shipments in accordance with client requirements. • Ensure all transactions are processed in accordance with the applicable Standard Operating Procedures (SOPs) and contractual requirements. • Ensure all destination-country requirements are identified and complied with. • Liaise with suppliers, expeditors, hauliers, and relevant service providers to ensure the timely uplift and movement of orders. • Ensure the relevant destination office is kept fully informed of cargo status and expected arrivals. • Ensure all information entered into the relevant operating systems is complete, accurate, and up to date. • Maintain accurate shipment records and ensure that all required documentation is available and properly filed. • Follow all departmental and company procedures relating to shipment processing, documentation, billing, and reporting. • Ensure PODs are obtained and returned by the relevant haulier and/or destination office. • Follow up proactively on outstanding PODs and other shipment documentation. • Ensure that all costings are done and provided for on Pegasus / invoicing platform. • ALL SHIPMENTS / TRUCKS to be added to the FREIGHT NOTES and kept updated until final truck is offloaded on site. • Ensure that all files are kept updated as per shipment movements. • Ensure that all shipments are updated on the TMS's (internal and customer). • Daily feedback to Corridor Control Tower Manager. • Any other delegated tasks deemed as reasonable as assigned by the reporting manager. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: • Matric / Grade 12. • A relevant qualification in Logistics, Supply Chain, Freight Forwarding, or a related field will be advantageous. • 3–5 years' experience as a Road Controller within a freight forwarding or logistics environment. • Experience in road freight imports and exports is essential. • Experience in cross-border logistics and customs procedures is advantageous. • Experience managing end-to-end shipments and coordinating multiple stakeholders.