Floor Supervisor (40hr) - Totalsports - Mall of Africa

Responsibilities: • The ability to support the store management team to provide outstanding leadership to the store team. • Ensures the team executes operational excellence through a customer centric mindset. • Generating high levels of motivation and commitment within the store. • Allocate time effectively; handle multiple tasks and completing priorities. • Provide input and manage merchandise and visual principles. • Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc). Qualification: • A Matric certificate. Skills: • Minimum 3 years retail experience with a minimum of 1 year store leadership experience. • High flexibility and ability to adapt to different customers and situations. • A high sense of urgency with demonstrated ability to work independently. • High flexibility and ability to adapt to different customers. • An outstanding leadership, interpersonal and communication skills. • Ability to work a flexible schedule to meet the needs of the business. • Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers. • Strategic Sales Planning • Managing the Sales Process • Customer Value Management Behaviours for success: • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. • Effectively building formal and informal relationship networks inside and outside the organization. • Building strong customer relationships and delivering customer-centric solutions. • Making good and timely decisions that keep the organization moving forward. • Anticipating and adopting innovations in business-building digital and technology applications. • Creating a climate where people are motivated to do their best to help the organization achieve its objectives. • Making good and timely decisions that keep the organization moving forward. • Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. • Good verbal/ written communication skills and good organisational skills. • Strong organizational and planning skills. • The ability to multi-task in a fast-paced environment. • The ability to work independently. • The ability to take initiative. • A high level of attention to detail. Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.