Assistant Recruitment Manager (576)

OVERVIEW The Recruitment Assistant Manager will play a pivotal role in supporting the continued growth of the UK/US Recruitment function across both volume and non-volume hiring. This position requires a seasoned recruitment professional with leadership experience and the ability to manage day-to-day operations, implement strategies, and ensure the team delivers high-quality hiring outcomes in a fast-paced environment. The role includes people management, process improvement, candidate experience, compliance, and stakeholder engagement, while promoting the organization as an employer of choice. QUALIFICATIONS Qualification & Experience • Min 2 years’ experience in leadership recruitment position (Essential) • Proven experience working in a BPO environment (preferred) • Advanced knowledge and hands-on experience in the full 360 recruitment lifecycle. (Volume & None Volume) • Strong working knowledge of MS Office (especially Excel). • Proficiency with ATS and recruitment systems. • Matric or Equivalent (Essential) RESPONSIBILITIES Key Responsibilities • Manage the daily operations of the recruitment team, overseeing the end-to-end recruitment cycle. • Maintain effective control of all aspects of people processes, including: absence management, 1:1s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment-related issues in line with policy frameworks. • Support with strategic initiatives and recruitment campaigns across various business units. • Attract, screen, interview and recommend placement of internal and external candidates for entry-level to experienced positions. • Promote the organization’s image as a desirable place to work. • Refer applicants for job openings, conduct reference checks, administer pre-employment tests, and manage feedback to unsuccessful candidates. • Assist with job advertising and job postings across platforms. • Conduct exit interviews for candidates declining offers to provide insights for future improvements. • Lead and support the team in developing and implementing new recruitment projects and solutions. • Coach, guide, and support team members by sharing best practices and ensuring high standards of delivery. • Create a highly engaging, inclusive, and motivating work environment. • Identify areas of improvement and contribute ideas to enhance recruitment processes and outcomes. • Handle difficult conversations and conflict situations with professionalism and empathy. • Manage recruitment tools, databases, systems, and reports to track performance and outcomes. • Deliver timely daily, weekly, and monthly recruitment reports. • Ensure full compliance with company policies and relevant employment legislation. • Carry out ad-hoc administrative duties as required. Key Skills & Competencies • Excellent interpersonal and communication skills. • High attention to detail and strong organizational capabilities. • Ability to work under pressure and manage multiple priorities effectively. • Flexible and resilient approach with a can-do attitude. • Strong analytical and reporting skills. • Proven ability to build strong stakeholder relationships internally and externally. • Ability to inspire, motivate and guide a team toward achieving goals and KPIs. • Strong leadership qualities with the ability to coach and develop high-performing teams. Technical skills • Proficient in Applicant Tracking Systems (ATS) • Strong command of the full Microsoft Office Suite (Word, Excel Outlook, PowerPoint) • Familiarity with HRIS platforms • Experience with job advertising platforms • Ability to extract, analyze, and present recruitment data and metrics