Keen: Customer Support Advocate
Industries: Recruitment and Staffing
Cape Town, Western Cape, South Africa
Market RelatedFull TimeOn Site
Market RelatedFull TimeOn SiteSummary
This role involves diagnosing issues with web applications, maintaining operational metrics, and escalating complex issues with detailed context. The candidate will log tickets and update case notes, ensuring effective communication and resolution of technical problems for clients.
Desired Expertise or Qualifications
- Ability to manage multiple interactions
- Experience supporting software platforms
- Strong written and spoken English
- Troubleshooting technical issues
Benefits
- Collaborative team environment
- Monthly performance bonus
- Professional development budget
Candyees Keen: Customer Support Advocate
Industries: Recruitment and Staffing
Cape Town, Western Cape, South AfricaMarket RelatedFull TimeOn Site
Market RelatedFull TimeOn SiteSummary
This role involves diagnosing issues with web applications, maintaining operational metrics, and escalating complex issues with detailed context. The candidate will log tickets and update case notes, ensuring effective communication and resolution of technical problems for clients.
Desired Expertise or Qualifications
- Ability to manage multiple interactions
- Experience supporting software platforms
- Strong written and spoken English
- Troubleshooting technical issues
Benefits
- Collaborative team environment
- Monthly performance bonus
- Professional development budget
BETA: 1.1.2.0 |
BL: