MCI: Service Operations Team Lead
Industries: BPO, Call Center Services, Collections, Customer Lifecycle Management, Customer Service, Inside Sales, Market Research
Cape Town, Western Cape, South Africa
Market RelatedFull TimeOn Site
Market RelatedFull TimeOn SiteSummary
This role involves leading the Service Operations team to ensure efficient daily operations and resource planning. The individual will act as a senior escalation point, coordinate major incident management, drive quality assurance initiatives, and promote automation to enhance service performance.
Desired Expertise or Qualifications
- Incident management experience
- ITIL service management framework
- Multi-channel support management
- National Senior Certificate
Benefits
- Benefits not provided
Candyees MCI: Service Operations Team Lead
Industries: BPO, Call Center Services, Collections, Customer Lifecycle Management, Customer Service, Inside Sales, Market Research
Cape Town, Western Cape, South AfricaMarket RelatedFull TimeOn Site
Market RelatedFull TimeOn SiteSummary
This role involves leading the Service Operations team to ensure efficient daily operations and resource planning. The individual will act as a senior escalation point, coordinate major incident management, drive quality assurance initiatives, and promote automation to enhance service performance.
Desired Expertise or Qualifications
- Incident management experience
- ITIL service management framework
- Multi-channel support management
- National Senior Certificate
Benefits
- Benefits not provided
BETA: 1.0.5.2 |
BL: 1.0.5.3